Refund Policy

Last updated: 25 June 2026

 

1. General Refund Policy Due to the digital nature of the services, all sales are final and no refunds are provided once access to digital content has been granted, except where required by applicable law. Access to digital content includes, but is not limited to, access to the programme platform, community space, welcome materials, introductory content, or any other digital resources provided upon purchase. If you purchase through an installment plan, all agreed installment payments remain payable in full even if you stop participating, stop using the service, or choose not to access the content. Any exception to this policy is valid only if confirmed in writing by Visual Voice P.C.

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2. Consumer Right of Withdrawal If you are a consumer residing in the European Union, you generally have a statutory right to withdraw from a distance contract within fourteen (14) calendar days from the date of purchase.

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3. Digital Content Exception (Waiver of Right of Withdrawal) By completing your purchase and requesting or accepting immediate access to digital content (including, but not limited to, access to the community, welcome content, introductory materials, or any part of the Programme made available upon purchase), you: 

• expressly request and consent to the immediate performance of the contract before the end of the 14-day withdrawal period; and 

• acknowledge that you lose your statutory right of withdrawal once access to such digital content has been provided. 

As access to digital content is granted immediately after purchase, your right of withdrawal is therefore waived from the moment access is provided, to the extent permitted by applicable law. If, for any reason, access to digital content has not yet been granted, your right of withdrawal remains valid until such access is provided or until the 14-day withdrawal period expires, whichever occurs first. This consent must be actively given at checkout and must not be pre-selected.

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Nothing in this Policy excludes any mandatory consumer rights that cannot lawfully be excluded.